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Legal

Acceptable Use Policy

Effective date: **[DATE OF FIRST PUBLIC FLIP]**. Last updated: **2026-04-29**.

source: docs/legal/ACCEPTABLE_USE.md

This Acceptable Use Policy (“AUP”) governs your use of Ensemble (the “Service”). It is incorporated by reference into the Terms of Service. Violating this AUP is a material breach of those Terms and may lead to suspension or termination.

We keep this list short, plain, and enforceable. If your gut says it’s a bad idea, it probably violates the AUP.

1. You may not

1.1 Harm other people

  • No harassment, threats, stalking, doxxing, or sustained targeting of an individual or group.
  • No hate speech or content that promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected class.
  • No content that incites, glorifies, or facilitates violence.

1.2 Distribute illegal content

  • Zero tolerance for child sexual abuse material (CSAM). We report such content to the relevant authorities (NCMEC, Canadian Centre for Child Protection, or local equivalents) and preserve evidence as required by law. Accounts found distributing CSAM are terminated immediately.
  • No content that infringes someone else’s intellectual-property rights. See our DMCA policy for the takedown process.
  • No content that violates applicable export controls, sanctions, or privacy laws.

1.3 Distribute malware or attack infrastructure

  • No malware, ransomware, viruses, worms, trojans, rootkits, keyloggers, cryptominers, or similar malicious code.
  • No publishing of credentials, exploits, or pre-built attack tooling designed primarily for unauthorized access to systems you do not own.
  • No use of generated Studios as a delivery vehicle for any of the above (e.g. click-to-launch payloads).

1.4 Abuse the Service

  • No automated scraping, crawling, or data-harvesting beyond what we permit through documented APIs.
  • No denial-of-service attacks, traffic floods, or other deliberate attempts to overload our infrastructure.
  • No circumvention of rate limits, paywalls, account suspensions, or authentication.
  • No reselling, white-labeling, or sublicensing the Service without our written permission.
  • No reverse engineering of proprietary parts of the Service except as permitted by law.

1.5 Attempt to subvert the model

  • No prompt-injection or jailbreak attempts intended to extract our system prompts, the API keys of other users, or other confidential data.
  • No use of the Studio generator to produce content that violates Anthropic’s Usage Policies. Anthropic’s policies apply to all use of the Claude API, whether you bring your own key or not.

1.6 Impersonate or deceive

  • No impersonation of real people, organizations, government bodies, or Ensemble itself.
  • No use of generated content to deceive others (deepfakes, fake news, fraudulent endorsements, fake reviews).
  • No misrepresentation of your identity or affiliation when interacting with our team.

1.7 Misuse personal data

  • No collection or processing of other people’s personal information through the Service without a lawful basis.
  • No use of the Service to send unsolicited bulk email, SMS, or other spam.

2. Special note on user-generated content

When user-generated Studios become publicly shareable (planned for v1.x), this AUP applies to the content of those Studios as well as to your use of the Service to create them. Public Studios that violate this AUP will be unpublished or removed.

3. Reporting

If you see content or behavior that violates this AUP:

  • Email: abuse@ensemble.tld
  • Include the URL or identifier of the offending content, a brief description of the issue, and your contact information.
  • For copyright issues, please use the dedicated DMCA process instead — it has different requirements.
  • For child-safety emergencies, contact your local law enforcement first and then notify us.

We aim to acknowledge reports within 2 business days and act on verified violations within 7 business days. Egregious violations (CSAM, active malware, credible threats) are handled immediately.

4. Enforcement

Our typical enforcement ladder:

  1. Warning — for first or minor violations, where good-faith correction is plausible.
  2. Suspension — temporary loss of access, often paired with content removal, while we investigate.
  3. Termination — permanent loss of access, with refund only where required by law.

We may skip steps for severe or repeated violations. We may also take emergency action (e.g. immediate removal) without prior notice when the content is illegal or poses an active risk to others.

5. Appeals

If you believe an enforcement action against you was a mistake, email appeals@ensemble.tld within 30 days with:

  • Your account identifier (email, username, or both).
  • The action you are appealing.
  • Why you believe it was incorrect.

We will review and respond within 14 days.

6. Contact

  • Report abuse: abuse@ensemble.tld
  • Appeals: appeals@ensemble.tld
  • General contact: hello@ensemble.tld

Subject to attorney review before billing. This Acceptable Use Policy is templated boilerplate drafted without formal legal counsel. It will be reviewed and refined by qualified counsel before we charge users for any paid feature.